Call for Enhanced Support for Indigenous Insurance Customers
Call for Enhanced Support for Indigenous Insurance Customers
The current industry code mandates life insurers to offer tailored support to Aboriginal and Torres Strait Islander customers, acknowledging the unique vulnerabilities and obstacles they may face when lodging claims. However, the review noted that these insurers often do not proactively inquire about or systematically record a customer's Indigenous status.
Moreover, it was found that online resources catering to Aboriginal and Torres Strait Islander customers are not as visible or accessible as needed. Committee Chair Jan McClelland emphasised the necessity for insurers to enhance accessibility and cultural safety, thus fostering environments where Indigenous customers feel informed and supported.
The committee's findings were published today, underlining a commitment that was set as a priority in the previous fiscal year. McClelland praised insurers for their engagement and improvements made so far, noting several positive strides towards fulfilling new code obligations focused on improving accessibility, communication, and cultural sensitivity.
Nevertheless, she asserted that sustained efforts are vital for realising substantial advancements. Insurers are encouraged to continue progressing towards creating a more inclusive insurance landscape, where cultural considerations significantly influence communication and process design.
Published:Tuesday, 9th Dec 2025
Source: Paige Estritori
Share this news item:
| Call for Enhanced Support for Indigenous Insurance Customers 09 Dec 2025: Paige Estritori The Life Code Compliance Committee has identified significant gaps in support for Indigenous customers within the insurance sector, following an audit of three major insurers representing two-thirds of the market. The analysis reveals that these insurers lack adequate procedures for safe self-identification, a critical step towards ensuring cultural inclusivity and accessibility. - read more |
| Australian Insurtech Startups: Pioneering the Future of Insurance 09 Dec 2025: Paige Estritori The Australian insurtech sector is experiencing significant growth, with startups introducing innovative solutions that enhance efficiency, security, and customer engagement within the insurance industry. A recent report titled 'Insurtech Down Under: Trends, Tech and Triumphs' highlights the pivotal role these companies play in reshaping the market. - read more |
| Australian Insurers Address Surge in Mental Health Claims 09 Dec 2025: Paige Estritori The Australian insurance industry is facing unprecedented challenges due to a significant rise in mental health-related claims. The Council of Australian Life Insurers reports that mental health has become the leading cause of total and permanent disability claims, accounting for nearly one in three payouts. - read more |
| Calls for Overhaul in Australian Insurance Claims Handling Processes 09 Dec 2025: Paige Estritori Australian consumer advocacy groups are intensifying their calls for substantial reforms in the insurance industry's claims handling processes. The Australian Consumers Insurance Lobby (ACIL) has criticised the current system, highlighting ongoing issues that compromise consumer outcomes. - read more |
| WFI Insurance Rewards Sustainable Farming with Premium Discounts 08 Dec 2025: Paige Estritori In a significant move towards promoting sustainable agriculture, WFI Insurance has announced a new initiative offering premium discounts to farmers who obtain AgCarE certification. This program, developed by AgForce, aims to recognise and reward farmers implementing eco-friendly practices on their properties. - read more |
| Income Safety Net: How to Choose the Right Income Protection for Your Lifestyle In the face of life's unpredictable twists and turns, few things are as disconcerting as the possibility of suddenly losing your ability to earn an income due to illness. Such events are often unexpected and can have significant financial repercussions that interrupt not only your flow of daily life but also compromise your future plans. - read more
|
| Smart Strategies to Lower Your Health Insurance Premiums In today's rapidly changing health insurance landscape in Australia, keeping track of costs and coverage can be daunting. Many Australians find themselves grappling with high premiums that seem to increase year after year. - read more
|
| How to Navigate Life Insurance Claims: Maximizing Your Benefits Successfully As we traverse the unpredictable journey of life, the assurance of a safety net can provide unparalleled peace of mind. Life insurance stands as a stalwart guardian in times of loss, ensuring that the financial implications do not add to the emotional burden of bereavement. Understanding the intricacies of life insurance claims is not merely a recommendation—it is a necessity for those looking to fully harness their policy's potential. - read more
|
| Making Sense of Income Protection Insurance: A Must-Read Comparison for Australians When life throws unexpected challenges our way, the assurance of financial stability can be a beacon of hope amidst the uncertainty. For many Australians, income protection insurance is that beacon, safeguarding their livelihood and providing a crucial safety net when they need it most. It's more than just a policy; it's a strategic step towards longer-term peace of mind. - read more
|
| Financial Safety Nets: Why Income Protection Should Be a Priority Unexpected sickness can disrupt your life in many ways, especially when it comes to your financial stability. The loss of income during illness can create a financial burden, making it tough to manage daily expenses and bills. - read more
|
An insurance that provides cover for liability incurred in the course of exercising a profession.