Insurers have indicated that the coverage dates of policies will be extended to accommodate customers affected by airport and airspace closures. Policyholders are encouraged to lodge claims if they have suffered losses, even if they are uncertain about their coverage.
While exclusions for war and conflict are standard across most insurance products globally, insurers remain committed to supporting customers. Claims not related to war and conflict, such as medical care, continue to be covered, with each claim assessed individually based on its merits.
The ICA has declared the Middle East conflict a Significant Event, facilitating a coordinated industry response. This includes establishing an industry-wide taskforce, collecting and analysing claims data, and collaborating with the Federal Government and agencies to ensure a unified approach for affected Australians.
Travellers in the conflict zone are advised to follow the guidance of the Department of Foreign Affairs and Trade and regularly check the Smartraveller website for updates. Insurers emphasise the importance of staying in contact with airlines or travel agents regarding transport arrangements and reaching out to insurers for assistance as needed.
Andrew Hall, CEO of the ICA, highlighted the significant disruption to global travel networks caused by the conflict and reiterated that insurers' primary concern is the safety and security of their customers. He encouraged those in transit or with upcoming travel plans to communicate with their insurers if they have experienced losses and believe they have a claim.
