Insurers Assist Storm-Struck Casterton with Community Session

The Insurance Council of Australia (ICA) is set to host a community consultation and information session in Casterton, a town in Western Victoria recently battered by hail and storms.

This event, scheduled for Wednesday, aims to provide residents with an opportunity to engage directly with their insurers.

In light of the severe weather experienced last October, key representatives from various insurance firms will hold one-on-one discussions with affected homeowners. This will be followed by a 'town hall' meeting led by the ICA and insurers to educate attendees on the intricacies of filing claims, lodging complaints, and effective recovery strategies from such natural calamities.

Liam Walter, Director of Mitigation and Extreme Weather Response at ICA, highlighted the importance of direct engagement. He noted that local authorities, including federal MP Dan Tehan, have already heard personal storm impact stories during recent meetings with community members. Walter underscored the significance of face-to-face interactions, which can aid residents in navigating the claims process and expedite their recovery journey.

Published:Thursday, 3rd Apr 2025
Source: Paige Estritori

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Knowledgebase

Subrogation:
The process by which an insurance company seeks to recover the amount paid to the policyholder from a third party responsible for the loss.