Red Sea Unrest: Insurer Denies Cruise Cancellation Claim
Red Sea Unrest: Insurer Denies Cruise Cancellation Claim
The cruise, initially booked for the previous October, was cancelled due to "ongoing unrest." While the holidaymaker received a credit voucher for the cruise, he had already altered his plans and incurred extra expenses. Southern Cross outlined that their policy excludes coverage for disruptions caused by conflicts, such as "acts of foreseeable violence" and "military operations."
The insurer elaborated that the cruise company's reference to regional unrest was tied to Middle Eastern hostilities, namely Israeli military actions in Gaza and Houthi movements targeting ships. The policyholder was forewarned of the non-coverage should regional hostilities impact the cruise itinerary.
Challenging the insurer's position, the claimant approached the Australian Financial Complaints Authority (AFCA), arguing that the term "unrest" should not fit the war and violence exclusion, stating that cruise vessels were not explicitly targeted. He noted that any violent incidents were mainly concerning cargo ships, suggesting no direct threat to passenger cruises.
AFCA's investigation clarified the circumstances, highlighting that, at the time of cancellation, American naval forces were actively escorting commercial ships in the area, engaging in combat with Houthi forces on occasion. The authority remarked that numerous shipping operators were side-stepping the region due to these threats, which are linked to hostilities involving the Houthis and Israel's warfare in Gaza.
An AFCA ombudsman aligned with the insurer's stance concluded that the regional situation exceeded mere unrest. The presence of US Navy activities was deemed indicative of military operations or foreseeable violence. Continuous Houthi aggressions were classified under foreseeable violence, justifying the insurer's denial of the claim.
Published:Friday, 20th Jun 2025
Source: Paige Estritori
Share this news item:
| ClearView Names New Underwriting Head Amidst Strategic Changes 30 Jun 2025: Paige Estritori ASX-listed life insurer ClearView has announced the appointment of Peter Tilocca as Head of Underwriting, coinciding with key updates to its underwriting standards and definitions. Tilocca's extensive two-decade career in Australian underwriting includes leadership roles at Zurich, Noble Oak, One Path Life, and RGA Australia. His new role with ClearView commenced on 30 June. - read more |
| Ombudsman Supports Theft Claimant in Home Business Coverage Dispute 30 Jun 2025: Paige Estritori A recent case has seen a policyholder triumph over her insurer after the Australian Financial Complaints Authority (AFCA) ruled in her favour following a contentious dispute regarding home business operations. The controversy arose when the woman's theft claim was denied by her insurance provider, IAG, over allegations of fraudulent misrepresentation about the use of her rental property. - read more |
| AFCA Upholds Insurance Fraud Ruling Over Disputed Possum Accident 26 Jun 2025: Paige Estritori A motorist's claim that he crashed into a tree to avoid a possum has been denied by the Australian Financial Complaints Authority (AFCA), which supported the insurer's fraud decision. The incident involved the driver crashing his Jeep—insured for over $20,000—on a dimly-lit street, purportedly avoiding the rain-soaked motorway en route to the store. - read more |
| Code Watchdog Criticises Insurer for Misleading Rejection Letters 24 Jun 2025: Paige Estritori The Life Code Compliance Committee has recently reprimanded a life insurance provider for issuing misleading rejection letters to policy applicants. These letters were deemed 'ambiguous and contradictory' and failed to clearly inform applicants of their review options after being denied coverage. - read more |
| Insurer Ordered to Pay Full Claim for Confusing Patio Coverage 23 Jun 2025: Paige Estritori A recent ruling mandates that an insurer must fully honor a storm-related claim due to ambiguous policy wording regarding items in open areas. The Australian Financial Complaints Authority (AFCA) determined that the insurer's restriction on coverage for items in a patio area was unfounded, as the policy's phrasing was not clear. - read more |
| How to Ensure Your Travel Insurance Covers Your Next Adventure Sport Australians are known for their adventurous spirit, often seeking thrills through activities such as bungee jumping, surfing, and skiing. Adventure sports provide an adrenaline rush and an escape from the everyday routine, making them highly appealing to those who crave excitement and challenge. - read more
|
| Important Tips to Streamline Your Income Protection Claim in Australia In today's unpredictable world, securing your financial future is more important than ever. Income protection insurance plays a pivotal role for working Australians by providing a safety net in case illness or injury prevents you from earning an income. As an essential part of your overall financial planning, understanding income protection is crucial for peace of mind and stability. - read more
|
| The Role of Life Insurance in Your Overall Financial Strategy Financial planning plays a pivotal role in managing your economic resources effectively. By assessing your income, expenses, and goals, you can create a plan that helps achieve financial security. A comprehensive financial plan covers saving, investing, budgeting, and managing liabilities to secure your future. - read more
|
| Finding Accidental Coverage When Comprehensive Income Protection Isn't an Option Income protection is an integral part of maintaining your financial security, especially in the event that unforeseen illnesses or injuries prevent you from working. Enabling you to receive a percentage of your regular income, this type of insurance provides a safety net, ensuring that you can continue to cover your living expenses and financial obligations whilst recovering. - read more
|
| The Comprehensive Comparison: Evaluating Different Insurance Providers in Australia Welcome to the comprehensive guide on evaluating different insurance providers in Australia. Navigating through the plethora of insurance options can be overwhelming. With a market full of competing insurers, choosing the right provider is critical to ensuring ample protection for your assets, health, and peace of mind. This introduction aims to underscore the significance of this decision for Australian consumers. - read more
|
A form of life insurance that is a pure protection policy with no cash or maturity value which lasts for a specific length of time, called a term.